Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at asmr2025myyear@gmail.com. Please note that returns will need to be sent to the folloironshelfdirect@gmail.comN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ironshelfdirect@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
30-Day Money-Back Guarantee
At Iron Shelf Direct, we stand behind the quality of our magnetic shelves. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day money-back guarantee.
Returns & Refunds
You have 30 days from the date of purchase to return your shelf for a full refund. Items must be in their original condition, unused, and in their original packaging. Simply contact us to initiate a return, and we'll provide return shipping instructions.
Refund Processing
Once we receive and inspect your returned shelf, we'll process your refund within 10 business days. Refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Shipping
Return shipping is free for defective items. For non-defective returns under our 30-day guarantee, return shipping costs are the customer's responsibility, though we keep our shelves affordable even with return costs factored in.
Questions?
Return & Refund Policy
Iron Shelf Direct warrants all shelves against manufacturing defects for 14 days from purchase. If you receive a defective shelf, we will replace or refund it at no cost.
Defective Item Returns
Items must be returned in original, unopened condition with all hardware and packaging. Defective items must be reported with photographic evidence of the defect within 14 days of purchase. We will issue a full refund or replacement upon verification of the defect. Return shipping for defective items is free.
Non-Defective Returns
We do not accept returns on shelves that are opened, used, or installed. Our products undergo rigorous quality testing before shipment, and we stand behind their construction and durability. All sales are final unless the shelf arrived damaged or defective in manufacturing.
Chargeback & Fraud
Customers who issue chargebacks or dispute claims without first contacting us will be blacklisted from future purchases. We reserve the right to pursue legal action for fraudulent claims.
Questions?
Contact us at asmr2025myear@gmail.com or 1-604-445-2237 before initiating any dispute or chargeback.For questions about returns or to initiate a return, contact us at asmr2025myear@gmail.com or call 1-604-445-2237.If more than 15 business days have passed since we’ve approved your return, please contact us at asmr2025myyear@gmail.com.